Voicent’s Call Center offerings profiled on IT Toolbox blog

Technology writer Robert Poe has written a concise profile about Voicent Communications substantial move into the enterprise Call Center software space.

The profile, published on the IT.toolbox blog, describes the options small businesses have to replace traditional business telephone systems, and it references Voicent’s architecture changes that enabled it to begin marketing to larger, enterprise-level organizations.

Managed VoIP Call Center boasts better data security and control

Voicent Communication has announced a new subscription option for its Call Center software suites.

And while the company has focused on its cost-efficiency and flexibility advantages to clients, the company’s solution also has a significant advantage is data security.

As pointed out in a recent TMCnet’s Call Center Business channel report, Voicent’s managed rather than hosted solution provides more than cost-efficiency and flexibility advantages.  It also enables companies to avoid handing Call Center hosting services important contact and relationship management data.

As the TMCnet article puts it: ” … cyber attacks are happening on almost a daily basis nowadays, enterprises must begin to leverage a portfolio that can help to protect key data and information from being viewed by users who are not granted permission. Luckily, this call center business offering brings protection to a heightened level company-wide, while simultaneously eliminating costly upfront software requirements and replacing them with cost-effective monthly service payments.”

“Voicent’s long-held advantage is its ease-of-use, excellent product integration and its buy-it-once, own-it-for-life licensing. That means Voicent is not only an easy tool to learn and use, it’s also remarkably flexible and affordable,” Jerry Scharf, Voicent’s director of Marketing, says in a press release about the new subscription service.

Scharf adds: “With our new subscription program, customers can, for a low monthly cost, avail themselves of the specific tools they need. As needs grow or diminish, customers can adjust their communication tools to precisely match their needs. And the best part is, they can skip some extra charges like time-based usage fee that hosting vendors charge,” he added.

You can learn more about Voicent’s Call Center Business solutions on the companies website.

Benefits of VoIP still favor the small- to mid-sized business

As stability and integration issues vanish, the advantages of VoIP-based communication solutions are increasingly being accepted by enterprise-scale businesses looking to increase flexibility and cut costs.

But that doesn’t mean that VoIP phone solutions are any less favored by smaller businesses.  Indeed, the advantages of VoIP–more sophisticated appearance, better customer service, and sharper competitive edge–are even more important as the Fortune 500-set begin adopting the technology.

Technology writer Susan J. Campbell makes this point with a recent post in TMCnet’s Call Center Business channel.

In the post, Campbell writes that small businesses are able to provide astonishing levels of personal, customized service to customers, thanks to the flexible and automated call management provided by VoIP technology.

Even more impressive, VoIP technology enables small companies to “reach out to thousands of prospects or constituents with the click of a mouse … and without exorbitant costs.”

Having the tools in place to make these things happen is all a part of the call center business. Partnering with a provider like Voicent helps to pave the way for robust communications to support quality interactions.

Campbell uses Voicent solutions as examples of the tools with which “the small business can achieve the large corporate feel,” adding brand-enhancing credibility without a great deal of cost.

TMCnet, Voicent partner on call center business news channel

Voicent Communications has launched a new TMCnet news channel exclusively focused on Call Center business.  The Mountainview, CA-based communication software company has increasingly focused its products on the needs of large and small call centers.

Voicent develops automated business communication tools, including BroadcastByPhone auto-dialing software, AppointmentReminder automated appointment scheduling and reminder software, as well as email and SMS messaging tools.

Early last year the company made changes to its software designs that enabled dramatic improvements to its scalability. The affordable, easy-to-use software now has the ability to scale to large-volume, global call center capacity while continuing to be operated by standard computer equipment.

Soon after its scalability gains, Voicent released a new software product providing monitoring, reporting and management capabilities for all facets of the call center, staff training, staff performance, resource usage, rules enforcement, automated Customer Relationship Management (CRM), campaign tracking and productivity management, and automated regulatory compliance.

Voicent’s Call Center Manager software joins a fully-integrated line of communications tools that enable businesses to exploit the flexibility and cost-savings of Internet Protocol (IP)  technologies such as Voice Over Internet Protocol (VoIP).

Voicent’s product line includes automated predictive dialers, automated appointment reminder software, phone, SMS and email broadcasting software, Interactive Voice Response (IVR) menu and application designers, PBX-IP software and more.

The company is now promoting its integrated tools through a new Call Center business news channel operated in partnership with TMCnet, the technology news publishing company.

Tadiran acquires VoIP call center solution designed by EasyRun

PETACH TIKVA, Israel, September 4, 2012 –/PRNewswire/ –

Tadiran Telecom has announced that it has acquired the technology and intellectual property of EasyRun and its EPICCenter call center technology.

In a prepared announcement, Tadiran said its new VoIP contact center technology will be integrated into a Linux-based Unified Communication platform it is planning to introduce to the market soon.

Created in 1991, EasyRun created VoIP contact center solutions that can run on legacy or IP-PBX platforms. These solutions allow customers to add a mutlimedia contact center solution without having to make major changes to their existing telephony infrastructure.

According to Tadiran’s announcement, EasyRun has an installed base more than 3,000 locations worldwide. According to the announcement, these users will have the option to join Tadiran’s client base.

According to Tadiran President and CEO Eldad Barak, the company already has 100,000 customers.

Tadiran Telecom is a privately held partnership, recently acquired by AfconHoldings Ltd., which is part of the Shlomo Group – a conglomerate engaged in a wide variety of industrial and service businesses.

Mobile VoIP market to hit $2.5 billion this year

The mobile VoIP market will see revenues of $2.5 billion this year, according to a report.

According to the research firm, Visiongain, growth in 2012 in the mobile VoIP market is being driven by “increasingly cash conscious and tech savvy consumers. Across the world, operators are beginning to embrace the technology as consumer demand for cost effective communication services rises.”

The company’s research report was compiled from a mixture of primary and secondary research sources, and includes input from “leading figures in the mobile VoIP market,” according to the firm’s announcement of its Mobile VoIP Market 2012-2017.

According to the report, there has been a steady increase in the number of successful partnership between VoIP vendors and mobile operators to deploy mobile VoIP services.

This Visiongain report quantifies mobile VoIP market, analyses the market drivers and the key market players and their strategies, according to the announcement.

The report, which is available online, uses 67 tables, charts, figures and graphs to explain developing trends within the mobile VoIP market.

The report provides forecasts for 2012 to2017, and provides forecasts and analysis for five regional mobile VoIP markets.

The report also provides profiles of several leading companies operating within the market.

VoIP host Digerati teams with call center for Verizon campaign

San Antonio, Texas-based Digerati Technologies, has announced the launch of a telesales campaign for Verizon with Beyond Contact Centers. The campaign will employ Digerati’s cloud communication system including its newly enhanced USA VoIP service for the outbound telemarketing of consumer products for Verizon.

According to a prepared announcement released by Digerati, Beyond Contact Centers, an international and multilingual call center operator, selected Digerati for its cloud-based communication system earlier this year. Beyond Contact Centers provides inbound and outbound sales, online interface and customer support campaigns for an enterprise client base that includes Fortune 500 companies.

Jose Antonio Mirabent, President and CEO of Beyond Contact Centers, is quoted in the announcement: “We have been working on this project since selecting Digerati and are pleased that we will be launching this important campaign on their cloud-based network. Digerati not only provided a turn-key solution, but they facilitated the integration and development of key back-office functions that we are required to provide as part of our service offering.”

Digerati also announced that it is discussing a variety of strategic transactions with Beyond Contact Centers to leverage the respective capabilities of each of the companies in providing communication solutions for other markets including the call center and small-to-medium sized business (SMB) market. The strategic relationship seeks to capitalize on the synergies that exist between the companies to accelerate growth strategies and create additional value for their respective shareholders.

The announcement quotes Arthur L. Smith, Digerati’s CEO: “The launch of the Verizon campaign with Beyond Contact Centers comes at an opportune time shortly after the introduction of our new USA VoIP product. We were able to provide this strategic customer with an end-to-end solution that is moving them away from the legacy telephone network to the cloud for this call center application. We look forward to exploring the other strategic opportunities with the management team at Beyond Contact Centers.”

IR’s VoIP monitor can now be ordered through Avaya

Integrated Research has announced that its Prognosis VoIP Monitor and Prognosis for Unified Communications (UC) can be placed directly through Avaya and its distributors.

In a company press release, Mark Brayan, CEO of Integrated Research, said “Avaya and IR have taken their relationship to a new level by enabling Prognosis to be ordered directly through Avaya and its distributors. Prognosis for UC has proven itself in the world’s largest enterprises by providing unique management capabilities across all elements of the dynamic and evolving UC ecosystem.”

Avaya customers continue to have access to a free license for Prognosis VoIP Monitor for up to 250 phones. Over the past three years, more than 7.1 million Prognosis licenses have been downloaded by Avaya users. Free licenses are available for download at http://www.voicequality.com

Prognosis for UC is UC-specific systems management software that provides real-time visibility into the entire multi-vendor UC ecosystem. By not requiring network probes that have limited UC ecosystem visibility and increased security risk, Prognosis is unique in its design, capabilities, and value to Avaya customers, according to the company announcement.

Integrated Research (IR) is a provider of performance and availability management software. The creator of Prognosis – IR builds scalable, customizable solutions designed to manage continuity-critical IT infrastructure, payments, and communications ecosystems.


AstraQom, Bios Technologies partner to provide VoIP to SMBs

AstraQom, a Canadian VoIP provider AstraQom has announced a joint venture with Quebec-based Bios Technologies, Inc., to bring IP-PBX, HD-quality business phones, SIP trunks and other VoIP services to its enterprise clients in Gatineau, Montreal and Canada’s capitol city of Ottawa.

AstraQom, based in Ottawa, said the alliance will enable Bios Technologies to bring the VoIP services to its clients in Ottawa, Gatineau and Montreal.

In a press release, AstrQom said the alliance was spurred by “the suddenly explosive number of businesses ready to get rid of their outdated, maintenance-heavy, time-wasting, ‘at the end of an unfortunate contract’ legacy PBXs.”

“There is an great demand for multi-faceted and empowering Internet protocol-based communications solutions,” the AstrQom announcement continued.

According to the news release, AstraQom is the only Canadian VoIP provider to combine and customize voice, data, video communications and surveillance, and social media publicity for its SMB clients and industry partners and friends.

Jean-Francois LeBlanc, President of BIOS Technologies, is quoted in the release: “We have been looking for a while to find a functional system to provide IP phone service to our customers. When we tried AstraQom, we tested the system and the service immediately gained our trust.

Top five VoIP providers are listed

The VoIP (Voice over Internet Protocol) industry has experienced a 16.7% annual growth between 2007 and 2012. As one of the fastest growing technology industries, there have been many companies that have attempted to succeed in this area. However, few companies have survived in the long run and been able to provide a sustainable service since the advent of VoIP technology.

Colocation America has named five companies that stand out above the rest: Broadcore, OnSIP, Axvoice, IPsmarx and Vocalocity.

In order to be considered for review, the companies had to have a cached homepage from four years ago. The homepage was observed using a tool from The Internet Archive that allowed Colocation America to view an earlier version of the site. This helped not only to find which sites generated enough users to be cached, but also gave a screenshot so that the level of sophistication of the site could be determined.

Next, the criteria for choosing the top five VoIP providers included a comparison of the companies from 4-7 years ago until now. Colocation America took some things into account that stayed the same, such as specializing on small businesses; as well as some things that changed, like a user interface that became more colorful and user-friendly rather than informative.

After the consideration of many sites, Colocation America finally settled on five that have not only been in the VoIP industry since the beginning, but have continued to thrive in this increasingly competitive market.

As a VoIP hosting provider, Colocation America is constantly looking for the best VoIP providers to deliver to their clients, making this ranking system a valuable instrument in determining which companies have true longevity, even in an unpredictable economy.

Marketing Director of Colocation America, Shawn Ahdoot stated, ““The VoIP industry has been transcending to be one of the most prominent industries. Since its growth, companies have come and gone, but only a handful were able to make the necessary changes to their website to attract the eyes of viewers today. Whether it’s through social media, blogging, or a website facelift, these companies had to do what was necessary to grow to what they are today.”